The following is a list of commonly asked questions. Please review these questions first before calling the education office.
Making A Reservation
How far in advance should I make a school program booking?
Our available dates for programming during the school year generally fill up two to three months in advance. To ensure we can offer the requested date for your group, please submit your booking request well in advance.
If you would like to request programming for the Remembrance period, please make your booking request during the summer months. The month of November is very popular and availability is often full by the beginning of the school year.
How do I know which programs to request?
For a well-rounded experience we suggest you choose an activity, a tour and a theatre presentation. Each of these programs is described in our online education brochure and organized by theme and grade-level.
You may select a package – a two or three-part combination of programs – or build your own experience by selecting individual programs. Our programs are all 30 to 45 minutes in length. We do not recommend requesting more than four programs in one full-day visit.
Do you offer programming on evenings or weekends?
We currently do not offer programming on weekends. Evening programming generally involves a tour and theatre presentation, and is very popular with Scouts, Cubs, Girl Guides and similar groups.
How do I know my booking has gone through?
You will receive a confirmation email from the Education Department; this will include a document with the rules and expectations of the Museums, as well as final costs per student etc. This is your confirmation letter. You will also receive a separate invoice email.
Upon your arrival at the Museums you will receive your daily rotation for the day. Please review these documents when you receive them and email us with any questions or concerns.
I have not received an email confirmation in response to my booking request. What should I do?
What time of day should I book for?
The museum does not open until 9:00am; education programs do not begin until 9:15am at the earliest. Otherwise, the start time is completely flexible to your preference.
Group Sizes And Volunteers
How many students can I bring in at one time?
The maximum number of students we can accommodate at one time is 90. If you would like to make a booking for more than 90 students, we suggest dividing your group and requesting two or three different days. Smaller group sizes provide a more meaningful experience for students and a more manageable day for adult volunteers. In order to expedite the process, please have your students divided into their appropriate groups prior to arrival.
What is a “supervisory adult”?
A supervisory adult is defined as a teacher or volunteer who acts as leader for their group. They are charged with the direction and supervision of students. During any Time to Explore periods, the supervisory adults are responsible for the safety and conduct of students. These adults are not charged any entrance fees. (This is contrary to any additional adults, who arrive with the group but do not accompany them as leaders during programming, and who must pay the standard $10 admission fee.)
How many adult leaders should we bring with our group?
We request that our groups arrive with a ratio of 1 adult to every 10 students. For groups of children (K – 4), we recommend a higher ratio of 1 adult to every 7 students.
What role do teachers and adult supervisors play during programming?
All adult leaders are expected to help direct and actively supervise the participating students. They are also expected to help facilitate any activities (crafts, artwork, etc.) During Time to Explore periods, students’ behaviour and safety is the direct responsibility of all supervisory adults.
Do you have a cafeteria?
We do not have a cafeteria on-site. We do have a vending area and an education classroom, both may be used as an eating area for students. If weather permits, students are also welcome to eat outdoors. Please note we do not have a microwave, and we are unable to supply cutlery. Students should be advised to bring cold lunches and their own utensils.
Is there a space to store personal belongings?
Yes, we have a coatroom on-site large enough to store students’ coats and backpacks during programming.